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What Guest Most Appreciate about Hotels

hyatt-jakarta-1229815Attracting more guests to stay at your hotel or increasing a higher retention rate with them can increase profits for your hotel business dramatically. To put it simple, give the guests what they want. By providing these desires hotel businesses will retain and attract more guests. Whether the guest is staying at your hotel on business or on vacation, it is important to make sure the guests stay is as memorable as possible. Here are a couple of things guests will appreciate that can leave a lasting impression for your brand.

  1. Fast and Free WiFi Access
    For a variety of reasons many hotel guests appreciate fast and free WiFi access. On business trips guests may have to finish up work and would appreciate if their work is not interrupted by incompetent internet speed. This type of inconvenience can truly irritate a person and to seek out other competitors who want have this problem. Guests also want to be able to enjoy different leisures while away from home, speaking with family via FaceTime, watching a movie on the laptop, or simply using internet to check social media accounts. All of these activities most likely will require WiFi and if the person is already paying the price that you have set to stay at your hotel it is very customer satisfaction oriented to provide free WiFi. Often times hotels charge separate billing for internet which guests might not pay for and possibly not enjoy their stay entirely which can leave little to no opportunity for retention.

  2. A comfortable bed
    One of the most important factors to retain guests for your hotel business is to make sure the guests have good nights rest and have them feel great waking up in the morning. A soft mattress, clean and quality sheets and covers, along with soft pillows usually do the trick. Hotels must invest in high quality products to ensure the proper nights sleep for guests.

  1. Complimentary bottles of water
    According to research most seasoned travelers prefer not to drink from glasses from their rooms. Hydration is extremely important for business travelers. No one can survive a busy business day without constantly hydrating.

  1. Loyalty Programs
    Being able to show your guests that you appreciate them coming to stay at your hotel by offering them loyalty programs goes beyond the norm. Simple things like expedited check-in, complimentary upgrades, and updates that include special offers to a limited group can go a long way towards showing guests that you want to continue getting their business.

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their services as well as the hotel renovations company’s construction and installation services, contact them at +1-855-6-MATRIX.

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Best Luxury Hotels in Argentina

daniel-burka-104045 copyArgentina has long been known for its passion for futbol, or “soccer” as Americans call it, having produced well known soccer stars such as Maradona and Messi. Its large landmass has fascinating locations to travel to, such as the Andes mountains in the west, Tierrra del Fuego in the south and the beautiful neighborhood of Palermo in Mar de Plata, near the Uruguay/Argentina border.

All these locations contain a plethora of five star luxury hotels such as the Llao Llao Hotel and Resort in Bariloche Rio Negro, featuring an 18-hole golf course, full size swimming pool and the well known VanWynsberghe Belgian chocolate shop. Just behind the location one can find a Hertz rental area, great for getting around the area’s scenic roads The nearby Andes mountains and Rio Negro are perfect for people who love snow skiing, hiking, mountain biking and fly fishing.

The Alvear Palace Hotel is situated in Palermo, the most elegant neighborhood in Buenos Aires. The hotel’s restaurant La Bourgogne, run by the celebrated Chef Jean Paul Bondoux offers the most refined French cuisine in the city. The hotel is also just a five minute walk from the city’s interactive science museum and it’s ten minutes away from one of Latin America’s largest public art museums.

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their excellent hotel renovation solutions as well as the company’s construction and installation services, contact them at +1-855-6-MATRIX for additional information.

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Shrinking Hotel Rooms Lead to Larger Lobbies

hotelLobbyIn the past, the common areas of hotels served more as elegantly adorned places where guests simply passed through. As hotels change their image to appeal to young travelers seeking social experiences, these common areas are transforming into social hubs designed to foster a sense of community. To encourage this change, major chains such as Marriott are getting rid of the customary room service and in-room amenities in favor of gorgeous lobbies designed to appeal to today’s social media savvy travelers.

Take for example a hotel that recently opened in Manhattan, New York. The grand opening included a performance by singer-songwriter Patti Smith and allows its guests several “socially minded” options. From the rooftop terrace to the trio of bars and lobby hangout, there are plenty of places to mingle. Inste

ad of room service, guests can choose from a pair of restaurants.

The transition towards a more social experience does come with some trade-offs. For starters, amenities in the room are being stripped down to the essentials, while rooms are getting smaller in terms of square footage. If you’re the type that prefers their space and privacy, you might want to do your research to ensure your hotel isn’t undergoing a “social traveler metamorphosis”.

Would you be more inclined to stay at a socially skewed hotel?

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their hotel renovation services as well as the company’s construction and installation services, contact them at +1-855-6-MATRIX.

 

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The Friendliest Hotels in Switzerland

switzerlandSwitzerland is recognized as being one of the happiest places to live in the world, with a strong quality of life. it’s also a fascinating country to visit as long as you bring the right gear to tolerate its cold temperatures. If you’re planning on visiting this summer, these hotels will provide a welcoming stay.

The Hotel Gädi in the village of Grächen is well-known for its down-to-earth ambiance as well as the several activities that are family friendly. Its features include a spa and restaurant considered “ideal” for skiers, hiking enthusiasts and connoisseurs.

The town of Uzwil is home to the Hotel Uzwil. This business hotel is a perfect stay for those wishing to explore the rich sights and history of Lake Constance, the Alpstein mountains, and St. Gallen’s Old Town. The staff is recognized for their genuine enthusiasm and the extra effort they make to feel guests feel welcome.

The Four Seasons is a name that carries a tremendous amount of respect and acclaim. The Four Seasons Hotel des Bergues in Geneva is a luxurious experience located near the lake featuring gorgeous rooms, a pair of restaurants, and a premium spa. According to reviews on the website, the service is practically second to none, as one would expect.

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their hotel renovation solutions as well as the company’s construction and installation services, contact them at +1-855-6-MATRIX for additional information.

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Where Is the Hotel Industry Headed?

hotelsWith the changing times and the emergence of millennials, hotels are finding it tricky to stay current as technology evolves at a rapid pace. Competition from disruptive and less expensive services like Airbnb has also been fierce.

To remain current, hotels are tearing out some of the fundamentals that have come to define hotel rooms for years, and that includes standards like the minibar. In some cases, they’re even taking it a step further and are choosing to get rid of desks and closets. This more extreme decision is being made with the business traveler in mind, who in many cases doesn’t even bother to unpack their suitcase.

As for the desks, hotels are choosing to move them over to the reception area, encouraging a way to socialize with fellow guests and business-minded individuals. However, as some travelers prefer to avoid the feeling of an office and prefer their privacy, the decision could also backfire. What’s a hotel to do?

Unlike Airbnb where changes to an apartment can be made at little to no cost within a short amount of time, hotels have to work a lot harder to evolve with the times. Increasingly, it seems the solution is to create niche brands of hotels that cater to a specific audience or type of traveler. While there will still be hotels that keep the traditional desk and closet around, there will also be those that are meant for the crowds that would prefer to do without them.

Where do you think the industry is headed?

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their hotel renovation services as well as the company’s construction and installation services, contact them at +1-855-6-MATRIX.

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Booking a Hotel in Cuba Just Became Easier

cubanMissileEver since Cuba travel restrictions were significantly relaxed, many people have begun to book trips to discover what the Caribbean island nation is all about. Unfortunately, traveling to Cuba is still a bit of a cumbersome task, but a major travel website is looking to make things a little easier for those wishing to visit.

Expedia recently announced it will begin offering online booking for hotels in Cuban, seizing upon the influx of interest. Expedia joins several domestic airlines and cruise companies that have also launched efforts to break into the lucrative Cuban market. Cuba is the largest island in the Caribbean and among the top twenty largest islands in the world.

Last year, the number of visitors to Cuba increased by more than ten percent, reaching a new record of four million. Over seventy percent of travelers to the island were from the United States and there are indications that the numbers will continue to skyrocket.

Current laws in the United States still forbid visiting Cuba for the purpose of general tourism, but thanks to former President Barack Obama it’s become easier. Americans can visit the island for educational, cultural or other authorized purposes.

Now that Expedia will begin offering hotel booking in Cuba, do you feel more inclined to visit?

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their hotel renovation services as well as the company’s construction and installation services, contact them at +1-855-6-MATRIX.

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Finding a Good Rate for Your Next Stay

hotelSearchA good chunk of your travel budget could be used up just by the hotel you choose to stay in. Thanks to the Internet, it’s tremendously easier to find a good deal, but there are additional steps you can take to potentially snag yourself an even better deal.

Streamline your research. Popular websites like Expedia or Priceline are a great way to get an idea of what hotels are in the area you’ll be staying in but don’t expect them to be your one stop source. Check out if there are any promotions going on and what extra perks are offered, such as complimentary parking. Don’t forget that many hotels offer better rates if you book directly through their website.

Unleash your negotiation skills. Once you have a solid foundation of where you’d like to stay, it’s time to make some phone calls. Talk to someone from the hotel and let them know that you found a certain price at another site and whether the hotel is willing to beat it. About eighty percent of the time, a little bargaining results in a much better rate.

Keep an eye on last minute deals. Have you ever used HotelTonight? The app is intended to find hotel deals the same night or a week in advance. It’s currently limited to six cities, but One Night is another option. Priceline also offers a daily “tonight only” deal, beginning at 11 am.

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their hotelrenovation services as well as the company’s construction and installation services, contact them at +1-855-6-MATRIX.

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Hotels Want to Make You More Intelligent

brainPowerWhen staying at a hotel, the idea is generally to enjoy the comfort and privacy of a relaxing place to stay. Not many people would think of hotels as a place to enrich the mind, yet some hotels are doing just that.

For example, one hotel in London actually has an in-house neuroscientist available. As part of the hotel’s “Brain Power” package, guests will receive personalized spa treatments, food, amenities, and cocktails that are all geared towards improving brain function. This package addresses essential areas that help to keep the brain in tip-top shape including nutrition, sleep, and hydration.

The Marriott has joined forces with TED to create videos exclusively available to guests of the Marriott’s various brands. Working with speakers, the in-room entertainment system provides various blogs, video, and playlists guests can check out. TED (Technology, Entertainment, Design) is a media organization which regularly distributes free talks online under its slogan “ideas worth spreading”.

Over in Vienna, Austria, the Hotel Schani Wien is a “co-working” hotel focused on productivity and efficiency. The hotel strongly encourages working with and getting to know locals and fellow travelers while also embracing Austria’s rich history. In fact, guests can optionally create online profiles as a way to introduce themselves.

Have you come across any “brainy” hotels during your travels? Let us know in the comments.

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their hotel renovation solutions as well as the company’s construction and installation services, contact them at +1-855-6-MATRIX for additional information.

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Watch out for Those Resort Fees

resortFeeAirlines receive a lot of criticism for the multiple fees they charge customers, but they’re hardly alone when it comes to extra travel fees. When staying a hotel, you’ve probably noticed extra fees being charged for things like parking, a “resort fee”, and even Internet in some cases. Unfortunately, these fees don’t seem to be going anywhere.

In cities like Scottsdale and Phoenix that maintain a strong vacation appeal, several resorts have actually increased their resort fee. A resort fee is a mandatory charge separate from the room rate that’s still relatively new in the industry, Instead of nickel-and-diming guests for separate charges to use services like the Wi-Fi, the resort fee covers most of these things.

While resort fees provide travelers a good deal according to hotels, in some cases these perks are including amenities that guests have come to expect as standard, like the pool. For example, a new Scottsdale resort charges a $39 resort fee that includes the use of amenities like fire pits, golf concierge, and pool activities.

Trying to find exactly what these resort fees cover on the hotel website is sometimes easier said than done, often requiring a phone call. Be sure to take some time to figure these out before booking your stay to avoid any unwanted surprises.

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their services as well as the hotel renovations company’s construction and installation services, contact them at +1-855-6-MATRIX.

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It’s Like Summer Camp All over Again at These Hotels

summerCampDid your parents ever send you to summer camp? If so, you may have fond memories of all the highs and lows that came with it. Campfires, singing songs, swimming, dealing with mosquitoes. Sometimes there is nothing quite like reliving those innocent days, and some hotels are already doing their part to try and emulate some of those experiences.

The Lodge at Sea Island provides a summer camp experience along with a tinge of history. The lodge itself looks like a hunting lodge and there are plenty of activities to enjoy. There is a screened-in recreational area complete with brick flooring, a fireplace burning wood, and plenty of picnic tables. If that doesn’t satisfy you, the Water Sports Center includes paddleboards, kayaks, and sailboats. Head outside when the night arrives and relax by the fire pit. Once it’s bedtime, a butler will bring you a good old-fashioned plate of milk and cookies to end the night.

For those seeking an escape, upstate New York’s Catskills are perfect for becoming one with nature. In the Catskills, you’ll find The Graham & Co., a property located near the town of Phoenicia. Enjoy tubing and hiking, borrow a bike, relax on bean bags, it truly is an escape.

Adventure Suites in North Conway has over fifteen suites each boasting a unique theme, including a log cabin complete with log furniture. A massive lawn and patio are home to a stone fireplace and it’s not unusual for guests to prepare s’mores during the summer.

This update is being brought to you by Matrix Renovations, one of the leading companies in hotel renovations. To learn more about their hotel renovation services as well as the company’s construction and installation services, contact them at +1-855-6-MATRIX.

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