The case involving American sportscaster Erin Andrews recently ended in a multimillion dollar verdict and it could signal a wake up call for hotels and their guests, regardless of whether or not Andrews ever receives the money. One point that was made clear was how hotels are responsible for honoring their privacy as this is what people expect. In fact, a juror during the Andrews trial specifically mentioned that the verdict should serve as a message that hotels and chains need to step up their privacy efforts.
When staying at a hotel, it’s expected that space is private, and many people can certainly relate to the situation with Andrews as a major violation of privacy. Hotels have been making efforts to ramp up their safety for the ever increasing number of female business travelers. However, many hotels don’t necessarily own the building emblazoned with their name, as these larger brands are paid to manage the hotel on the owner’s behalf or simply choose to franchise.
There are protocols and procedures in place that should be followed. For example, the front desk staff is not supposed to reveal the room number out loud, nor should they agree to honor requests to stay close to or next to a guest. These rules may not always be followed, however, so make sure to take the necessary precautions when staying at a hotel, and always be vigilant.
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